Privacy
Policy

We may collect and process the following types of personal information: Information you provide directly: • Name, email address, phone number, and delivery address when placing an order • Payment information (processed securely through our payment providers) • Feedback, reviews, and communications you send to us • Account registration details and preferences • Franchise enquiry information Information collected automatically: • Device information (browser type, operating system, device identifiers) • IP address and approximate location • Website usage data (pages visited, time spent, click patterns) • Cookies and similar tracking technologies • Order history and preferences

We use the information we collect for the following purposes: • To process and fulfil your orders, including delivery and pickup • To create and manage your account • To communicate with you about orders, promotions, and updates • To personalise your experience and recommend products • To improve our website, services, and customer experience • To process payments and prevent fraud • To respond to your inquiries, feedback, and support requests • To comply with legal obligations and enforce our Terms and Conditions • To conduct analytics and understand usage patterns • To send marketing communications (with your consent)

We do not sell your personal information. We may share your data with: • Service Providers: Third-party companies that help us deliver our services, including payment processors (e.g., Stripe, Windcave), delivery partners, cloud hosting providers, and email services • Franchise Partners: Your selected Chicking store for order fulfilment • Analytics Partners: Tools like Google Analytics to understand website usage • Legal Requirements: When required by law, regulation, court order, or to protect our rights, safety, or property • Business Transfers: In connection with a merger, acquisition, or sale of assets All third parties are contractually obligated to handle your data securely and in accordance with applicable privacy laws.

We use cookies and similar technologies to: • Remember your preferences and settings • Understand how you interact with our website • Deliver targeted advertising and promotions • Analyse website traffic and performance Types of cookies we use: • Essential Cookies: Required for the website to function properly • Performance Cookies: Help us understand how visitors use our website • Functional Cookies: Remember your preferences and choices • Marketing Cookies: Used to deliver relevant advertisements You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include: • SSL/TLS encryption for data in transit • Secure payment processing through PCI-compliant providers • Regular security assessments and updates • Access controls and employee training • Secure data storage on cloud infrastructure While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

Under the New Zealand Privacy Act 2020, you have the right to: • Access: Request a copy of the personal information we hold about you • Correction: Request correction of inaccurate or incomplete data • Deletion: Request deletion of your personal information (subject to legal obligations) • Objection: Object to the processing of your data for certain purposes • Data Portability: Request your data in a commonly used format • Withdraw Consent: Withdraw consent for marketing communications at any time To exercise any of these rights, please contact us using the details provided below. We will respond to your request within 20 working days as required by New Zealand law.

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including: • Active account data: Retained while your account is active • Order history: Retained for 7 years for tax and accounting purposes • Marketing data: Retained until you unsubscribe or request deletion • Website analytics: Retained for up to 26 months When your data is no longer needed, we will securely delete or anonymise it.

Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us immediately and we will take steps to delete such information.

Our website may contain links to third-party websites, including our online ordering platform (powered by SIPO Cloud POS), social media pages, and delivery partners. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party services you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a revised "Last Updated" date. Your continued use of our Services after such changes constitutes your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: • Email: info@chicking.nz • Phone: 0800-CHICKING • Address: Chicking New Zealand, Auckland, New Zealand • Privacy Officer: privacy@chicking.nz If you are not satisfied with our response, you may lodge a complaint with the Office of the Privacy Commissioner of New Zealand at www.privacy.org.nz.